Privacy Policy

alx777 ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who accesses or uses our online gaming platform. This Privacy Policy sets out the types of personal data we collect from Members and visitors, the purposes for which that data is processed, the parties with whom it may be shared, the security measures we employ to protect it, and the rights available to you as a data subject.

This policy is incorporated by reference into alx777's Terms & Conditions and should be read alongside them. Capitalized terms not defined in this policy carry the meanings given to them in our Terms & Conditions.

alx777 primarily serves Members located in Indonesia. We process the personal data of Indonesian residents in accordance with internationally recognized privacy principles and the responsible gaming obligations we have undertaken as a licensed gaming operator. References to "you" or "your" throughout this policy mean any individual whose personal data alx777 processes, whether as a registered Member, a prospective Member, or an incidental visitor to the platform.

alx777 collects personal data across several distinct categories, depending on the nature of your interaction with the platform.

3.1 Registration Data

When you create an alx777 account, we collect your full legal name as it appears on your government-issued identification, your email address, your mobile phone number (Indonesia-registered), your date of birth, and your chosen username and encrypted password hash.

3.2 Identity Verification (KYC) Data

To comply with our Know Your Customer and anti-money-laundering obligations, we collect copies of your Indonesian National Identity Card (KTP) or valid passport, proof of residential address (utility bill or bank statement issued within three months), and a self-taken photograph (selfie) holding your primary identification document.

3.3 Financial Transaction Data

When you deposit or withdraw funds, we collect the name of the bank or e-wallet used (e.g., BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, or LinkAja), the account number or e-wallet identifier registered in your name, transaction amounts in Indonesian Rupiah (IDR), timestamps of each transaction, and transaction reference numbers issued by the payment provider.

3.4 Gaming Activity Data

We record all wagering and gaming activity conducted through your account, including bet amounts, game selections, session durations, win and loss records, and any mix parlay (accumulator bet) combinations placed on sports markets. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.

3.5 Technical and Device Data

Our servers automatically log certain technical information when you access the platform, including your IP address, browser type and version, operating system, device type and model, screen resolution, referring URL, pages visited within the platform, and timestamps of access events. This data is collected to maintain platform security, detect fraud, and improve the overall user experience.

3.6 Customer Support Data

When you contact alx777's customer support team — via live chat, WhatsApp, or email — we record the content of those communications, including any personal data you voluntarily share during the interaction. Records of support interactions are retained to ensure quality assurance and to provide continuity of service across multiple contacts.

3.7 Marketing Preference Data

Where you have opted in to receive promotional communications, we record your marketing preferences, the types of promotions you have expressed interest in, and your engagement history with past campaigns (e.g., whether you opened or clicked a promotional email). You may withdraw consent for marketing communications at any time through your account settings or by contacting our support team.

alx777 collects personal data through the following channels:

• Directly from you: When you complete the registration form, submit KYC documents, make a deposit or withdrawal request, contact our support team, or interact with any feature of the platform that requires data input.
• Automatically: Through server logs, session tracking, and platform analytics tools that record your technical and behavioral data as you navigate alx777.
• Through cookies and similar technologies: As described in Section 10 of this policy. alx777 uses strictly necessary cookies for authentication and session management, and performance cookies for aggregate platform analytics.
• From third-party payment processors: When you initiate a deposit or withdrawal, our payment processing partners confirm transaction status and may share relevant transaction metadata with alx777 for reconciliation and fraud prevention purposes.
• From identity verification partners: alx777 may use third-party KYC service providers to assist in verifying the authenticity of identity documents submitted during the verification process. These providers process data on our behalf under strict data processing agreements.

alx777 processes your personal data only for clearly defined and legitimate purposes. The table below summarizes the primary purposes and the categories of data used for each.

alx777 does not use your personal data for purposes incompatible with those listed above without first obtaining your explicit consent or establishing a separate lawful basis for the new processing activity.

alx777 processes your personal data on the basis of one or more of the following lawful grounds:

• Contractual necessity: Processing required to fulfill our obligations to you under the Terms & Conditions — including account management, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements, including KYC identity verification, AML reporting obligations, and age verification mandates.
• Legitimate interests: Processing carried out to pursue alx777's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and product improvement — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for which you have provided explicit, informed, and freely given consent — primarily marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

alx777 does not sell, rent, or trade your personal data to unaffiliated third parties. We may share your data with the following categories of recipients where necessary and proportionate:

7.1 Payment Processors

To facilitate deposits and withdrawals via local Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, BSI) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja), alx777 shares relevant transaction data with the respective payment processing partners. These parties receive only the minimum data necessary to execute the transaction.

7.2 Identity Verification Partners

Specialist third-party KYC and document verification providers may receive copies of your identity documents and selfie photographs for the sole purpose of authenticating your identity and age on behalf of alx777. All such providers operate under data processing agreements that restrict their use of your data to the specific verification task.

7.3 Game and Technology Providers

Our gaming content partners — including studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft — may receive pseudonymized session and wagering data necessary to render and audit game outcomes. These providers do not receive your full identity data.

7.4 Regulatory and Law Enforcement Authorities

alx777 may disclose personal data to competent regulatory bodies, law enforcement agencies, or courts of competent jurisdiction where required to do so by law, valid legal process, or an order of a court or regulatory authority. We will notify you of such disclosure where legally permitted to do so.

7.5 Professional Advisors

alx777 may share limited personal data with legal counsel, auditors, accountants, or other professional advisors engaged to provide advice in connection with our business operations, subject to appropriate confidentiality obligations.

alx777 operates internationally, and some of the third-party service providers described in Section 7 may be located in jurisdictions outside Indonesia. Where personal data is transferred to a country that does not provide an equivalent level of data protection, alx777 implements appropriate safeguards, which may include standard contractual clauses, binding corporate rules, or equivalent transfer mechanisms recognized under applicable data protection frameworks.

By registering on alx777 and using our services, you acknowledge that your personal data may be transferred to, stored in, and processed in countries outside Indonesia, subject to the safeguards described above. alx777 does not transfer personal data to jurisdictions that present unacceptable data protection risks without first implementing the appropriate protective measures.

alx777 retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The general retention schedules we apply are as follows:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be attributed to an identified individual. Where deletion is not immediately possible due to system architecture constraints, the data is isolated and protected from further active processing until deletion can be completed.

alx777 uses cookies and similar client-side storage technologies to operate the platform effectively and to understand how Members use it. We categorize our cookies as follows:

10.1 Strictly Necessary Cookies

These cookies are essential for the platform to function and cannot be disabled. They include session authentication tokens that keep you logged in, CSRF protection tokens that prevent cross-site request forgery attacks, and load-balancing cookies that distribute traffic across our server infrastructure. No consent is required for these cookies as they are technically indispensable.

10.2 Performance and Analytics Cookies

These cookies collect aggregate, anonymized information about how visitors use the platform — such as which pages are visited most frequently, where users encounter errors, and how long sessions typically last. This data is used exclusively to improve platform performance and user experience. These cookies are set only with your consent.

10.3 Preference Cookies

These cookies remember your platform preferences — such as your chosen display settings, notification preferences, and last-visited game categories — so that the platform behaves consistently across sessions. These cookies are set only with your consent.

10.4 What We Do Not Use

alx777 does not use third-party advertising cookies, cross-site behavioral tracking pixels, social media retargeting cookies, or any tracking technology designed to build advertising profiles based on your browsing activity across other websites.

alx777 implements a multi-layered security architecture to protect personal data against unauthorized access, accidental loss, destruction, and disclosure. Our key security measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the alx777 platform.
• Encrypted database storage for sensitive personal identifiers, including KTP numbers and payment account references.
• Role-based access controls ensuring that alx777 staff can only access the categories of Member data necessary for their specific job function.
• Regular penetration testing and vulnerability assessments conducted by independent cybersecurity specialists.
• Multi-factor authentication (MFA) available to all Members and mandatory for alx777 administrative accounts.
• Incident response procedures that ensure prompt detection, containment, and notification in the event of a data breach affecting Member personal data.
• Staff data protection training conducted on a regular basis for all employees and contractors who handle Member personal data.

While alx777 takes all reasonable technical and organizational measures to protect your data, no internet-based system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying alx777 immediately if you suspect your account has been compromised.

As a data subject whose personal data is processed by alx777, you hold the following rights. You may exercise any of these rights by contacting our support team as described in Section 16.

alx777 will respond to verifiable data subject requests within 30 days of receipt. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. We may need to verify your identity before processing a request to protect against unauthorized access to another person's data.

The alx777 platform is strictly for adults aged 21 years or older. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the alx777 registration and KYC process, and we take all reasonable steps to prevent minors from accessing the platform.

If alx777 becomes aware that personal data has been collected from an individual under the age of 21, that data will be deleted immediately, the associated account will be closed, and any funds held in the account will be handled in accordance with the procedures set out in our Terms & Conditions. If you believe that a minor has registered on alx777, please contact our support team immediately at [email protected] so that we may investigate and take appropriate action without delay.

alx777 processes gaming activity data as part of its responsible gaming monitoring program. This includes automated analysis of betting patterns, session duration, deposit frequency, and self-assessment responses to identify Members who may be displaying indicators of problematic gambling behavior. Where such indicators are detected, alx777 may proactively contact the Member with support resources or apply protective account measures in accordance with our Responsible Gaming policy.

Self-exclusion requests and the data associated with them are treated with the highest level of confidentiality. Self-exclusion records are retained for a minimum of seven years to ensure that the exclusion cannot be circumvented through re-registration. This retention is a responsible gaming requirement and is not subject to the right to erasure described in Section 12.

Deposit limit, session limit, and time-out settings you configure through your account are stored and applied at the platform level. alx777 does not share responsible gaming configuration data with third parties except where required by applicable gaming regulations or court order.

alx777 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory guidance. Where changes are material — meaning they significantly affect how we process your personal data or the rights available to you — we will notify you via email to your registered address at least seven (7) days before the amended policy takes effect.

The "Last Updated" date displayed at the top of this page reflects when the most recent revision was made. We encourage you to review this policy periodically. Your continued use of the alx777 platform after the effective date of a revised Privacy Policy constitutes your acceptance of the changes. Archived versions of prior Privacy Policy editions are available upon written request to our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way alx777 handles your personal data, please reach out to us through any of the following channels:

• Live Chat: Available 24/7 directly within the alx777 platform. Recommended for account-specific queries requiring prompt handling.
• WhatsApp: Available during business hours (09:00–22:00 WIB). Contact details are displayed within the platform's support section.
• Email: [email protected] — please use the subject line "Privacy Request — [Your Account ID]" for data subject requests. We aim to acknowledge all privacy-related emails within 2 business days and provide a substantive response within 30 days.

For formal data subject access requests, rectification requests, or erasure requests, please submit your request in writing via email and include your full name as registered on alx777, your registered email address, and a clear description of the request you are making. We may ask you to verify your identity before we process your request.